Brinker’s Unified Employee Experience Platform: One App for Engagement, Recognition, and Growth

Introduction

A fragmented tech stack can frustrate employees—and dilute engagement. Brinker International solved this by launching a Unified Employee Experience Platform, consolidating scheduling, training, internal communications, and recognition into one mobile‑first app. This single‑sign‑on solution simplifies daily tasks and fosters a cohesive culture across Chili’s® and Maggiano’s® teams.

1. Platform Capabilities

• Dynamic Scheduling & Shift Swaps
  Real‑time schedule updates, shift‑swap requests, and manager approvals all live within the app—reducing no‑shows and empowering staff with greater flexibility.
• Learning & Development Hub
  Access Brinker U® micro‑courses, compliance modules, and mentorship sign‑ups directly in the interface—driving a 25 % uplift in voluntary training completions.
• Recognition & Rewards
  Peer‑to‑peer “Brinker Bravo” shout‑outs appear in a social feed; earned points convert to gift cards or extra PTO—fueling a culture of appreciation.

2. Centralized Communications

• Localized Newsfeeds
  Corporate updates, regional announcements, and restaurant‑level bulletins are tailored by role and location—ensuring relevancy and reducing information overload.
• Two‑Way Feedback
  Quick polls and pulse surveys gather employee sentiment on schedules, menu changes, and safety—enabling leaders to respond within 48 hours.

3. Impact on Engagement & Retention

Streamlined access to tools and recognition drives higher morale and reduces turnover in a competitive labor market.

Conclusion

By unifying critical HR and engagement functions into a single Employee Experience Platform, Brinker empowers its Chili’s® and Maggiano’s® teams with instant access to schedules, learning, and recognition—fostering a connected, motivated workforce. This digital transformation underscores Brinker’s commitment to investing in its people as a strategic priority under the brinker banner.